Strange issues with my Dji RC2 controller

General
1

I have a Dji RC2 controller that I use in conjunction with a Mini 5 Pro.

The problem I have been having started after one of those last updates in July, if I take any video with the drone and I try to preview them I get a blank screen that after a few seconds brings me back to the connect to the drone screen. But if I have taken pics it allows me to view them, just not the videos. Really frustrating as sometime if I have done a really crappy one I delete it and start again.

For the record I have a MicroSD card high speed / and top quality 256Gb and it has been formatted and let me repeat that before that (explicit :enraged_face:) update I was able to review my videos no prob.

If you know a fix please let me know thanks in advance.

1 Like
2

Apparently you can roll back updates to a previous version via the DJI PC consumer application. I haven’t tried it myself.

I don’t download any updates nowadays as everything’s working fine with my RC2 and Mini 4 Pro, and a sure way of breaking things seems to be to install updates.

It’s not like a PC where being online exposes you to risks and updates may mitigate them - these drones are not exposed to that risk, so if everything’s working why risk updating and breaking something, which many users are experiencing?

If it ain’t broke, don’t fix it has been my motto for some months now with DJI, as they seem to be introducing new problems with every update.

It’s not even like they have been fixing things, like screen recording on the RC2, or the gimbal snapping upwards in one of the Quickshots.

Why bother?

Just my thoughts.

1 Like
3

Yes I tried that too, but unfortunately it didn’t work. I have now contacted the Dji support line and I am waiting to hear what they suggest as a solution because all they suggested so far didn’t work as you can see below:

Dear F. Camardo,

Thanks for getting back to us.

Please kindly follow the steps below to factory reset your remote controller. When an SD card is inserted, performing a factory reset will not delete the contents of the SD card.

Swipe down the screen twice > Tap on the Settings icon at the top right corner > System > Reset options > Erase all data (factory reset)

If the issue still persists, please provide us with an issue video for further checking. If the video is too large, please upload it to Google Drive/Dropbox, etc., and send us a public link.

Thanks for your valuable time and cooperation, we will look forward to hearing from you.

Thank you for choosing DJI.

Best Regards,

Yvette

DJI Technical Support

My reply was:

I did all that was suggested and my videos are still not viewable in my Controller, I can see pics I took but not videos.

F. Camardo

They don’t even seem to know what the issue is.

4

Well, all I can suggest is you persist with DJI Support as they’re most likely the best people to fix the issue(s), and if they can’t they’ll probably offer some solution, even if it’s only financial.

To be honest, I’ve always found them to be very helpful, but at times it has been a bit frustrating, but all my dealings with them have had great outcomes.

It’s just their updates I have a BIG issue with.

Keep on at them until you get an acceptable solution.

Good luck :slightly_smiling_face:

1 Like
5

Yeah thanks.

6

Well to cut a long story short, Dji Support could not help me to solve the issue and they arranged collection of the RC2 in a DPD drop box. They will inspect in their workshop and see if it can be repaired or replaced.

Dear F. C,

Greetings from DJI After-Sales Support.

We are contacting you to follow up on your previous concern regarding your DJI Mini 5 Pro’s remote controller.

We sincerely apologize for the inconveniences caused. It is not our intention in any way to add more frustration to you.

We have created the repair case - CAS-XXXXXXXX for you by using the address information you provided before.

The shipping label with DPD tracking number - 1XXXXXXX has been sent to you. You may also kindly check the attached document for reference.

Let’s how long it will take, luckily I’ve got another RC2 from the Mini 4 Pro which I can use in the meantime. Fingers crossed.

7

I’ve just a call from the Dji UK repair centre and upon inspection they’ve found a problem with what they call a dead spot on the motherboard of my RC2 that was the cause of the issue and I am getting a new one sent back free of charge as my whole combo was still under warranty.

All is well what ends well.

8

And I wasn’t expecting this…

In one of my last email to them, I said look this has been a very frustrating experience for me, I’ve had to provide logs, videos of the problem and exchanged no less than 12 emails, until someone finally decided to ask me to send the RC2 back for inspection. If you had done this in the first place things wouldn’t have been so stressing for me.

Just now I’ve received this email:

Dear F. Camardo,

Good Day.

I hope my email finds you well.

I am contacting you to follow up on your repair case - CAS-XXXXXXXXXXXXXX

After checking, we see your original remote controller has been returned to our repair centre and we have provided you with the free service.

The replacement of your DJI RC 2 has been shipped out via the DPD tracking number - 6XXXXXXXX5. You may kindly wait for the delivery.

And as we consider you are one of our most important customers and in our best efforts to keep our customers happy and satisfied, we would like to offer you ÂŁ30 Cut Discount coupon code as a token of compensation for the inconveniences caused.

This is the least that we can do in light of this situation. We strive for your satisfaction and we want to ensure a gratifying experience for you.You may kindly advise us any product’s name which is available on DJI Online Store -United Kingdom so that we could apply the coupon code for you.

May we kindly confirm would this be okay with you?

Your kindness and cooperation are much appreciated.

Hope you receive the package soon.

Please feel free to contact us if you have any other queries. We are more than happy to assist you further.

Thank you for choosing DJI and have a nice weekend.

Best Regards,

Lorna

DJI Technical Support

Phone Service:

English Call Service: +44 2076603037 / +31 206545202 (Mon-Sun 9:00AM - 9:00PM (UTC+1))

German Call Service: +49 6920001834 (Mon-Fri 8:00AM - 5:00PM (UTC+1))

YouTube:https://www.youtube.com/@DJITutorials

Website: DJI Support for Products Repairs Services and Technical Help - DJI United Kingdom

I might get an extra battery almost half price.

2 Likes