I have a Dji RC2 controller that I use in conjunction with a Mini 5 Pro.
The problem I have been having started after one of those last updates in July, if I take any video with the drone and I try to preview them I get a blank screen that after a few seconds brings me back to the connect to the drone screen. But if I have taken pics it allows me to view them, just not the videos. Really frustrating as sometime if I have done a really crappy one I delete it and start again.
For the record I have a MicroSD card high speed / and top quality 256Gb and it has been formatted and let me repeat that before that (explicit ) update I was able to review my videos no prob.
If you know a fix please let me know thanks in advance.
Apparently you can roll back updates to a previous version via the DJI PC consumer application. I haven’t tried it myself.
I don’t download any updates nowadays as everything’s working fine with my RC2 and Mini 4 Pro, and a sure way of breaking things seems to be to install updates.
It’s not like a PC where being online exposes you to risks and updates may mitigate them - these drones are not exposed to that risk, so if everything’s working why risk updating and breaking something, which many users are experiencing?
If it ain’t broke, don’t fix it has been my motto for some months now with DJI, as they seem to be introducing new problems with every update.
It’s not even like they have been fixing things, like screen recording on the RC2, or the gimbal snapping upwards in one of the Quickshots.
Yes I tried that too, but unfortunately it didn’t work. I have now contacted the Dji support line and I am waiting to hear what they suggest as a solution because all they suggested so far didn’t work as you can see below:
Dear F. Camardo,
Thanks for getting back to us.
Please kindly follow the steps below to factory reset your remote controller. When an SD card is inserted, performing a factory reset will not delete the contents of the SD card.
Swipe down the screen twice > Tap on the Settings icon at the top right corner > System > Reset options > Erase all data (factory reset)
If the issue still persists, please provide us with an issue video for further checking. If the video is too large, please upload it to Google Drive/Dropbox, etc., and send us a public link.
Thanks for your valuable time and cooperation, we will look forward to hearing from you.
Thank you for choosing DJI.
Best Regards,
Yvette
DJI Technical Support
My reply was:
I did all that was suggested and my videos are still not viewable in my Controller, I can see pics I took but not videos.
Well, all I can suggest is you persist with DJI Support as they’re most likely the best people to fix the issue(s), and if they can’t they’ll probably offer some solution, even if it’s only financial.
To be honest, I’ve always found them to be very helpful, but at times it has been a bit frustrating, but all my dealings with them have had great outcomes.
It’s just their updates I have a BIG issue with.
Keep on at them until you get an acceptable solution.
) update I was able to review my videos no prob.